How do I return or exchange?
If your SSABEL purchase isn’t working out for you, we’re more than happy to accept it for return as long as your item is in original condition (tags attached and no visible signs of wear) and isn’t a clearance sale item. Please note, we don’t do direct exchanges!
Once our team received your return parcel, they will be more than happy to issue you an online credit note that never expires to purchase absolutely anything in our store, or the size you prefer. If you have any further questions, or to check if your item is eligible for return, please read our returns policy here.
Can I make changes to my order?
Our warehouse team process and pack orders quite quickly! So, unfortunately, we’re unable to change an order once it is placed. Definitely make sure all the details are correct when you checkout!
What countries do you ship to?
We offer shipping to most countries. If you have difficulty with your checkout, please contact our team at firstname.lastname@example.org and one of our friendly team members will be able to assist you.
Are there any additional taxes or charges when shipping outside of the UK?
International shipments may be subject to import taxes, duties and customs fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient.
Do you have a physical store?
We’re afraid we do not, not yet anyway! We are an online store only – no queues at the till though…